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General conditions of sale

The buccosante.com website is presented by the firm BUCCOSANTÉ SARL, a limited liability company with capital of 50,000 euros and head offices located at 16 Le Jas Neuf, 83480 PUGET-SUR-ARGENS, France.

  • Siret 481 599 447 00028
  • Intracom FR37 481 599 447

Customer service

  • Address: Lot. 16 Le Jas Neuf, 83480 PUGET-SUR-ARGENS, France
  • Telephone:  +33(0)4 94 19 15 46
  • Fax: +33(0)4 94 19 08 55
  • Send a message

Articles

1 - Acceptance of terms

The present General Terms of Sale apply to both firms and private individuals.

2 - Prices and products

Prices are indicated in Euros, all taxes included for private individuals and tax excluded for professionals. Delivery costs are not included. Outside the European Union, customers are also responsible for any additional taxes and customs duties, according to the country, that will be charged when they recover their parcels. The price applied is the price in effect on the day of the order. Our firm reserves the right to modify its prices and/or terms of sale at any time. These changes do not apply to orders already placed. Delivery costs are not included in prices. Delivery costs depend on the destination, weight and size of the parcel. Delivery costs include preparation of the parcel in addition to actual shipping costs. For further information regarding prices and shipping costs, please contact us at +33 (0)4 94 19 15 46.

3 - Placing orders and confirmation

The customer agrees to carefully fill in the order form and complete each section (personal address, delivery address, means of payment, etc.). In the event of errors in the customer’s details, BUCCOSANTÉ cannot be held responsible for failure to deliver the products. The customer is responsible for the consequences of changes in the delivery address, including any additional costs. Unless otherwise indicated on our site, most of our products are in stock and therefore available for immediate delivery. You will receive confirmation of your order by email. You will receive an order number that you should carefully save as a reference in the event of any claims. Your order will be shipped in France via La Poste Colissimo suivi. A tracking number will be sent to you by email as soon as your parcel is dispatched. You can track your order on the La Poste website at http://www.colisposte.net.

4 - Payment terms

Payment must be made in full when the order is placed:
-by credit card through our bank, BNP Paribas; orders will be honoured after our bank has authorised the transaction
-by cheque; payment by cheque is possible for orders billed to an address in continental France and settled by a cheque drawn on a French account. Cheques must be made out to Buccosanté and sent, along with a completed order form, to the following address: 16 Jas Neuf - 83480 PUGET-SUR-ARGENS, FRANCE. Your order will be shipped after we receive your cheque (payment within 5 days of placing the order).
For international orders:
-payment exclusively by credit card.
Orders are shipped within 5 business days. International within 8 business days.

5 - Delivery terms

Deliveries are made via La Poste (Colissimo Suivi) to the address indicated by the customer when placing the order. He/she is informed by a delivery slip, if absent, that the parcel is available for collection at the local Post Office. You must make sure, as soon as you receive your parcel, that the merchandise corresponds to your order. If the parcel has been damaged, you must note your observations on the delivery slip. No claims are possible if the above rules are not followed to the letter.

6 - Responsibility

BUCCOSANTÉ cannot be held responsible for breach of contract for acts of God, cases of force majeure, partial or total strikes or disturbances, particularly of postal and shipping services, flooding, fires, failure of IT and telecoms systems.
Force majeure can be invoked by our firm to justify failure to execute part or all of our contractual obligations. In any event, our firm cannot be held responsible in cases of force majeure or any of the situations described above, for damages and any other form of compensation. BUCCOSANTÉ cannot be held responsible for errors in drawings, texts or photos.

7 - Cancellation, returns and refunds

Customers have a period of 7 days (starting from receipt of the products) to return orders. After 7 days, returns are no longer possible. For exchanges and reimbursements, the cost of returning the goods is paid by the customer. The customer must return the articles, unopened, unused and in their original packaging. A copy of the invoice must also be included with the items and sent to the following address: BUCCOSANTÉ 16 Jas Neuf - 83480 PUGET-SUR-ARGENS, FRANCE. If the customer decides to exercise his right to cancel, BUCCOSANTÉ must reimburse all sums paid, except for the cost of returning the goods. The customer must be reimbursed within 21 days. Cancellation is only possible for products that have been properly stored, away from light and humidity at a temperature no greater than 20° C. Please do not return any products without contacting us first. Please note that claims concerning merchandise returned to us, but which we have not received, cannot be processed without proof of shipment! Please use the Colissimo service when possible. If you do not wish to exchange products, you will be reimbursed by cheque or bank transfer, providing the conditions above have been fulfilled.

8 - Modifications

BUCCOSANTÉ reserves the right to adapt or change, at any time, the present general terms of sale. Customers will be informed immediately by an update on the site.

9 - Personal information

In compliance with provisions of the French law of January 6th 1978 concerning data processing, data files and personal liberties, processing of personal data concerning our customers is declared with the CNIL (Commission Nationale de l'Informatique et des Libertés). Customers have the right to consult, modify, correct or delete their personal data and can exercise this right by simply sending a letter to BUCCOSANTÉ 16 Jas Neuf - 83480 PUGET-SUR ARGENS, FRANCE or an email. Personal data is protected under French law and is not used by third parties: customers can only receive emails from commercial partners on request. At any time, customers may change their personal information or request their customer files be completely deleted by sending an email.